The Venue

Frequently Asked Questions

  • Frequently Asked Questions:

    • Address

      Physical Address: 14800 Chinon, Irvine, California 92618

    • Alcohol

      FivePoint Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.  A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

    • All Access Passes

      All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

    • AMTRAK® PACIFIC SURFLINER®  

      Concert attendees can start the fun early when they travel on board the Pacific Surfliner to the Irvine train station, located steps from FivePoint Amphitheatre. The Pacific Surfliner provides service 13 times daily to Irvine from San Diego, Oceanside, Anaheim, Fullerton, Los Angeles and intermediate stops. Special late-night return service will be departing approximately 20 minutes after each concert.  For select events,  take the train and a friend and save with the Pacific Surfliner’s Free Companion Fare Offer. Train passengers also receive complimentary Fast Lane access into the venue (select events, restrictions apply). For special offer details, schedules and reservations visit PacificSurfliner.com/livenation.

    • Animals- Service

      Only registered Service Animals are permitted inside the venue during events.

    • ATMs

      We have multiple ATM’s on site located in the concessions circle.

    • Automobile Assistance

      If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. FivePoint Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

    • Bag Inspections

      All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

    • Banners and Signs

      Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

    • Bicycle Parking

      Bike racks are located in the main parking lot. All bikes must be removed by the end of the event. FivePoint Amphitheatre is not responsible for lost or stolen bicycles.

    • Box Office

      The Box Office is located to the left of the Main Entrance. All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster.

      Box Office Hours:  Monday-Friday 10:00 am – 2:00 pm

      Day of Show 12:00 pm until headliner is on stage

    • Bus Parking

      Busses are considered an oversized vehicle. Busses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. The Irvine Police Department will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.

    • Camera Policy

      SUBJECT TO CHANGE– The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

    • Camping

      The venue does not allow camping or overnight parking of any kind.

    • Cancellation Policy

      Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

    • Cell Phones

      Generally cell phones are permitted in the venue.  On occasions, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

    • Children

      All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent’s lap.

    • Conceal and Carry

      FivePoint Amphitheatre does not allow weapons on our property.  Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

    • Concessions

      FivePoint Amphitheatre offers a wide variety of concession options through the venue. Visit our Food & Beverage tab for details on our offerings.

    • Contact Information

      Venue Address- 14800 Chinon, Irvine, California 92618

    • Credit/ Debit Cards

      All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATMs for locations on site. All merchandise stands take all major credit cards.

    • Designated Driver

      Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the Guest Services booth in the concession circle.

    • Drinking Water

      Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations.  Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

    • Drop Offs/Ride Share

      Vehicles will enter on Marine Way off the 5 Freeway and Sand Canyon Ave. They will proceed east towards Skyhawk. Moving past Skyhawk, Marine Way becomes Perimeter Road. Vehicles will proceed along Perimeter Road to the staging area in a single lane.

      Vehicles will exit a single lane along Perimeter Road back toward Skyhawk, where Perimeter Road becomes Marine Way. They will continue along Marine Way toward Sand Canyon Ave., where they will turn left or right.

    • Emergency

      In the event of an emergency while on site, FivePoint Amphitheatre has trained paramedics to assist with any medical issues. First aid is located in the concessions circle in a clearly marked tent, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.

    • Employment Opportunities

      The venue begins hiring for each season in early March, and continue during the season. If you are interested in working for the venue please visit:

      http://www.livenationentertainment.com/careers/seasonal/

    • Entrances

      The Main Entrance is located to the right of the Box Office. There is one Fast Lane gate located on the far left side of the Main Entrance. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate Entrance, located directly across from VIP Parking in the main lot. All guests using this gate must have the appropriate ticket.

    • Event Listing

      A complete listing of events can be found at https://www.livenation.com/venues/33640/fivepoint-amphitheatre

    • Fan Assistance

      If you need assistance while at an event, please visit our Guest Services booth located on the concession circle.

    • Fan Mail

      We do not accept any package or letter for an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

    • Fast Lane

      For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. There is one Fast Lane gate located on the far left side of the main gates. You must have your Fast Lane pass to utilize this gate.

    • Entrance Times

      Parking lots will generally open 60 minutes prior to our scheduled gate time. Gate times vary, but are usually 60 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

    • Group Ticket Sales

      FivePoint Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at 323-769-4340. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

    • Guest Conduct

      Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement.

    • Guests with Disabilities

      FivePoint Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

      • Ticketing– ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
      • Day of Show Parking– Accessible Parking is located outside the main gates in the closest parking spaces to the venue. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lot.
      • Accessible Stations– if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. These stations are located in the concessions circle in a clearly marked tent.
      • Unexpected Needs– if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
      • Interpreter Requests– if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services.
      • Accommodations– Accessible restrooms, concession stands, and merchandise stands are available throughout the concessions plaza.
    • Hearing Assistance

      Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter.

    • Hotels

      For a list of nearby hotels, click here.

    • Items ALLOWED to be brought in to venue:

      • Smaller sized bags/back packs
      • Cameras – nonprofessional only, no detachable lenses
      • Food – in a clear, 1-gallon ziplock bag
      • Water – up to 1 gallon in a factory sealed or empty bottle
    • Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

      • Weapons of any kind
      • Alcohol
      • Illegal drugs/substances
      • Glass containers
      • Cans
      • Hard sided/large coolers
      • Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
      • Laser pointers
      • Animals (except service animals)
      • Fireworks
    • Lost or Stolen Tickets

      Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

    • Lost and Found

      If you lose an item while you are at an event, you can visit our Guest Services booth located in the concessions circle to see if it has been turned in. All unclaimed items will be held at the Administrative Offices for 30 days after the event.

    • Media Relations / Press Passes

      Any media inquiries need to be directed to our Local Office.

    • Maps and Directions

      Show Day – FivePoint Amphitheatre will have Irvine PD, traffic coordinators, and directional signage active before, during and after all events at the venue.

      General Parking

      5 Freeway South – Exit at Alton Prkwy and turn right. Take Alton Prkwy to Irvine Blvd and turn left. Take Irvine Blvd to Chinon and turn left. From there you will be directed into the main parking lot.

      5 Freeway North – Exit at Alton Prkwy and turn right. Take Alton Prkwy to Irvine Blvd and turn left. Take Irvine Blvd to Chinon and turn left. From there you will be directed into the main parking lot.

      Sand Canyon Ave West – Turn left onto Great Park Blvd, at the roundabout with Bosque, take the first exit onto Skyhawk and travel south where you will be directed into the main parking lot.

      Sand Canyon Ave East –  Turn right onto Great Park Blvd, at the roundabout with Bosque, take the first exit onto Skyhawk and travel south where you will be directed into the main parking lot.

      133 South – Exit at Irvine Blvd and turn left. Take Irvine Blvd to Chinon and turn right. From there you will be directed into the parking lot.

      133 North –  Exit at Irvine Blvd and turn right. Take Irvine Blvd to Chinon and turn right. From there you will be directed into the parking lot.

      VIP Parking / Premier Parking / RideShare –

      5 Freeway South – Exit at Sand Canyon Ave and turn left. Turn right onto Marine Way, the first street under the freeway. Continue on Marine Way, where you will be directed into the VIP Parking Lot, Premier Parking Lot, or Rideshare.

      5 Freeway North – Exit at Sand Canyon Ave and turn right. Turn left onto Marine Way, the first street before going under the freeway. Continue on Marine Way, where you will be directed into the VIP Parking Lot, Premier Parking Lot, or Rideshare.

      Sand Canyon Ave West – Turn left onto Marine Way, the first street before going under the freeway. Continue on Marine Way, where you will be directed into the VIP Parking Lot, Premier Parking Lot, or Rideshare.

      Sand Canyon Ave East – Turn right onto Marine Way, the first street after going under the freeway. Continue on Marine Way, where you will be directed into the VIP Parking Lot, Premier Parking Lot, or Rideshare.

      133 Freeway South – Exit at Irvine Blvd and turn right.Take Irvine Blvd to Sand Canyon Ave and turn left. Take Sand Canyon Ave to Marine Way, the first street before going under the freeway, and turn left. Continue on Marine Way, where you will be directed into the VIP Parking Lot, Premier Parking Lot, or Rideshare.

      133 Freeway North – Take 133 Freeway North to 5 Freeway North. Take the first exit at Sand Canyon Ave turn right. Turn left onto Marine Way, the first street before going under the freeway. Continue on Marine Way, where you will be directed into the VIP Parking Lot, Premier Parking Lot, or Rideshare.

      ADA vehicles can enter any of the 3 entrances and will be directed to designated ADA Parking.

      Non Event Day – 

      Sand Canyon Ave West – Turn left onto Marine Way, the first street before going under the freeway. Continue on Marine Way until you arrive at the venue. Turn left into the main parking lot.The Box Office and Administration is located next to the Main Gate.

      Sand Canyon Ave East – Turn right onto Marine Way, the first street after going under the freeway. Continue on Marine Way, until you arrive at the venue. Turn left into the main parking lot.The Box Office and Administration is located next to the Main Gate.

    • Medical Assistance

      First Aid is located in the concessions circle in a clearly marked tent. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

    • Merchandise

      Merchandise will be available for all concerts at our Concert Gear booths located in the central concession circle. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

    • Motorcycle Parking

      Motorcycles can park in the main parking lot. There is no additional fee for motorcycle parking.

    • Overnight Parking

      There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

    • Parking

      General Parking

      Price included in your ticket.

       

      Super Premium Parking

      Available online prior to show days on LiveNation.com. $50 each.

       

      RV/Limo Parking

      Available online prior to show days on LiveNation.com. $75 each.

       

      Guaranteed Upfront Parking

      Available online prior to show days on LiveNation.com.  $100 each.

       

      Show Day – FivePoint Amphitheatre will have Irvine PD, traffic coordinators, and directional signage active before, during and after all events at the venue.

       

    • Police Assistance

      Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

    • Premium / VIP Seating

      If you are interested in purchasing a floor box, season seats, or club access for the season, please call our PSS department at 323-769-4340, or via email at VIPLA@livenation.com. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

    • Public Transportation

      Irvine Transportation Center (also referred to as Irvine Station)15215 Barranca ParkwayIrvine, Ca. 92618

      The Pacific Surfliner provides service to the station and offers special late-night northbound service to Los Angeles and north Orange County after each concert, as well as a regularly scheduled southbound train to Oceanside and San Diego. To access promo code, visit www.pacificsurfliner.com/livenation

    • Recycling

      FivePoint Amphitheatre participates in a venue wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible.

    • Restrooms

      Restrooms are located on both sides of the concession circle.

    • Scalping Tickets

      Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.

    • Security Procedures

      All guests are subject to metal detectors and/or a physical pat down for our search procedures.  All bags are subject to inspection.  If you have a medical reason for not wanting to be searched via metal detectors, please visit the Box Office and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

    • Re-Entry

      Re-Entry is not permitted at FivePoint Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

    • Security

      Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are identifiable and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

      Your safety and security are most important to us.  The following details will outline our general venue’s guidelines:

      https://www.livenation.com/venueguidelines

    • Smoking

      Smoking is not allowed in the venue except for in designated areas, per City of Irvine code.

    • Sponsorship / Hand Outs

      All sponsorship inquiries should be directed to our office. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

    • Strollers

      Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

    • Taxis/Ride Share

      Vehicles will enter on Marine Way off the 5 Freeway and Sand Canyon. They will proceed east towards Skyhawk. Moving past Skyhawk, Marine Way becomes Perimeter Road. Vehicles will proceed along Perimeter Road to the staging area in a single lane.

      Vehicles will exit a single lane along Perimeter Road back toward Skyhawk, where Perimeter Road becomes Marine Way. They will continue along Marine Way toward Sand Canyon Ave., where they will turn left or right.

    • Taping

      Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

    • Traffic

      Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

      Facebook

      Twitter

    • Umbrellas

      Are never permitted in the venue.

    • Upgrades

      Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

    • VIP Club

      VIP Club Guests will have access to our high end restroom facilities, premium liquor and beer selections, and an excellent chef prepared buffet featuring one of Chef Fabio Viviani’s restaurants.  For select shows, a limited number of VIP Club passes may be available for purchase at www.livenation.com

      If you are interested in VIP club access for the season, please call our PSS department at 323-769-4340, or via email at VIPLA@livenation.com. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

    • Weather

      All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

      Facebook

      Twitter

      An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

    • Will Call

      Will call tickets are available for pickup at the box office located next to the Main Entrance. Please make sure that you have a photo ID matching the purchaser’s name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

      Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

      If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.